Complaints and appeals
Appeals and complaints are examined by NASK-PIB Certification Body in accordance with the principle of impartiality and fairness. NASK-PIB Certification Body does not take any discriminatory actions as a result of sending a complaint or appeal against any decision. The appeal or complaint is examined immediately and resolved within 30 days.
Each client has the right to appeal against a decision of the the NASK-PIB Certification Body regarding granting, revocation, suspension or limitation of a certificate.
Each laboratory with the status of a licensed laboratory has the right to appeal against a decision of the NASK-PIB Certification Body to issue, suspend or revoke the status of a licensed laboratory.
The appeal should be sent in writing to the NASK PIB correspondence address or in electric form to standard (at) nask.pl within 14 days from receiving the realted decision.
Complaints against the proceedings of the NASK-PIB Certification Body or relating to the compliance of certified products with the certification requirements are accepted without any time limits. The complaint is each time processed by personnel who was not involved in the certification process related to the complaint, nor did they show a conflict of interest with the complainant.